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Customer Service Representative - State Farm Agent Team Member

Full Time in Mentor - OH

Benefits
  • 401(k) matching
  • Competitive salary
  • Paid time off
ROLE DESCRIPTION
As a Customer Service Rep with Lori Vajdich State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. While a Property & Casualty (P&C) license is not required at the time of hire, you will be expected to obtain one as part of your professional development with us. Strong computer skills and the ability to adapt to new software and systems are essential.
We look forward to connecting with you if you are the customer-focused, dedicated and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Respond promptly to customer inquiries and provide accurate policy information.
  • Assist customers with policy changes, updates, and renewals.
  • Process insurance claims and follow up to ensure timely resolution.
  • Maintain detailed and accurate records of all customer interactions.
  • Collaborate with agency team members to meet customer needs and agency goals.
QUALIFICATIONS
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong multitasking abilities.
  • Proficient with computers and comfortable learning new software.
  • Previous customer service experience preferred but not required.
  • Ability and willingness to obtain a Property & Casualty license after hire.
WHY JOIN US?
  • Supportive team environment focused on growth and development.
  • Opportunities for career advancement within the agency.
  • Competitive salary and benefits package.
  • Meaningful work helping community members protect what matters most.
Compensation $17.00 - $25.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none