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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erandi Ramirez

August 22, 2025

5  out of  5
rating by Erandi Ramirez
"Liz was amazing.! She helped me out with my car insurance policy and motorcycle.! Very helpful and patient.!"
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Monica Russman

August 19, 2025

5  out of  5
rating by Monica Russman
"Such a great insurance agency! Liz has always been very helpful with any questions I may have and always letting me know what's needed. I highly recommend Lori & her team!"
We responded:
"Thank you so much for your kind words and recommendation! We’re so glad to hear that Liz has been helpful in answering your questions and keeping you updated on what’s needed for your policies. At Lori Vajdich State Farm, our goal is to make sure your coverage is clear, comprehensive, and tailored to your needs. We truly appreciate your trust in our agency and look forward to continuing to protect what matters most to you!"
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Lindsey Speyer

August 18, 2025

5  out of  5
rating by Lindsey Speyer
"We love working with Lori's office! She has a great team, including Kellie G who recently helped me explore my insurance options for an upcoming move. Everyone is always friendly and goes above & beyond to make sure they are providing the right service and I appreciate that attention to detail. It's good to know you're covered!"
We responded:
"Thank you for your wonderful feedback! We’re so glad to hear that Lori and our team, including Kellie, provided you with a tentative personalized service as you explored insurance options for your upcoming move. At Lori Vajdich State Farm Insurance, we’re committed to going above and beyond to ensure you have the right coverage tailored to your needs. It’s our priority that you feel confident and well protected every step of the way. We truly appreciate your trust and look forward to continuing to serve you!"
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K M

August 14, 2025

5  out of  5
rating by K M
"Wonderful experience! Lori and Connie were wonderful, and I saved $150 per 6 months (switched from Grange). All humans, no bots answering the phone!!!"
We responded:
"Thank you for sharing your wonderful experience! We’re thrilled to hear that Lori and Connie provided you with exceptional, personalized service and helped you save $150 every six months by switching your insurance from Grange. At Lori Vajdich State Farm Insurance, we take pride in offering real, friendly support—no bots, just knowledgeable team members ready to assist you. We appreciate your trust and look forward to continuing to provide you with great coverage and service!"
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Ryan Callender

August 13, 2025

5  out of  5
rating by Ryan Callender
"Kellie was incredibly fast and efficient in getting me a quote for renters insurance for my son, and very pleasant all the way through. Highly recommend."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Josipa Sopta

August 10, 2025

5  out of  5
rating by Josipa Sopta
"Thanks to Connie for helping me so much with my new policy!"
We responded:
"Thank you for your kind words! We’re glad Connie could assist you with your new insurance policy and provide the support you needed. At Lori Vajdich State Farm Insurance, we’re committed to helping you find the right coverage and making the process as smooth as possible. We appreciate your trust and look forward to serving you!"
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Jennifer V

August 7, 2025

5  out of  5
rating by Jennifer V
"Jackie as always, is very responsive and takes the initiative to get things wrapped up very quickly and also will ask additional questions if there are things that even I have not thought of. However, the entire staff is always friendly and lovely to work with, and I appreciate having the opportunity to connect with my local agent team, as opposed to having to call into an informal call center."
We responded:
"Thank you for your thoughtful feedback! We’re delighted to hear that Jackie’s responsiveness and proactive approach have made your insurance experience smooth and efficient. At Lori Vajdich State Farm Insurance, we pride ourselves on providing personalized service through our local agent team—ensuring you receive attentive support and expert guidance tailored to your unique needs. We truly appreciate your trust and look forward to continuing to serve you with the highest level of care and professionalism!"
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Jacob Maker

August 5, 2025

5  out of  5
rating by Jacob Maker
"Lori and her team are top notch professionals. At the dealership about to sign papers and to secure insurance I just take a picture of the VIN and send it over to Lori and within minutes had a pdf with new insurance cards. The absolute best!"
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that the team at Lori Vajdich State Farm Insurance Agency provided you with quick and professional service when securing your new auto insurance. Making the process seamless—whether it’s adding a new vehicle or issuing updated insurance cards—is our priority at Lori Vajdich State Farm Insurance. We appreciate your trust and look forward to continuing to deliver exceptional coverage and support whenever you need it!"
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Tom & Jaime Chester

August 1, 2025

5  out of  5
rating by Tom & Jaime Chester
"The entire team at Lori Vajdich State Farm Office is outstanding! Mary and Kellie are quick to respond, organized, knowledgeable, on top of their game, and always looking out for our best interests. We’re proud to be a part of the State Farm community! Highly recommend for anyone shopping around."
We responded:
"Thank you so much for your wonderful feedback! We’re incredibly proud of our team here at Lori Vajdich State Farm, and it’s so rewarding to hear that Mary and Kellie’s responsiveness, organization and coverage knowledge have made such a strong impression. Our mission is to provide proactive, professional service while helping our customers make informed decisions about their insurance - so knowing you feel supported and well cared for means everything to us! We’re grateful to have you part of our State Farm Family!"
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Chelsea Proffitt

July 30, 2025

5  out of  5
rating by Chelsea Proffitt
"I have been a customer of State Farm in multi states and multi cities for over 20 years now. I love the State Farm office ran by Lori Vajdich. Everyone is so helpful and kind. I called today in particular and spoke to Kellie in the office who went above and beyond in assisting me. If you are unhappy with your current insurance provider even in the slightest, you should run to Lori’s office. They treat every customer like family."
We responded:
"Thank you for your loyalty to State Farm over the past 20+ years and for your kind words about our Agency. We’re honored to be your chosen insurance office in Mentor, Ohio. Kelly is a true asset to our team and we’re so glad she was able to go above and beyond for you. Whether it’s helping with policy reviews, claims support, or simply answering coverage questions, our goal is to always provide personalized service that makes every customer feel like family. We truly appreciate your recommendation and look forward to continuing to protect what matters most to you."
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Andrew Etzler

July 30, 2025

5  out of  5
rating by Andrew Etzler
"I've consistently worked with Liz over several years and she's always quick to respond and very helpful. We've gone back and forth with many questions and policy updates and she's always happy to explain and adjust things to fit our situation."
We responded:
"Thank you so much for your continued trust and kind words! We’re thrilled that Liz has been a reliable resource for you over the years for your insurance needs. We are dedicated to making sure every policy fits your unique situation - and we are so glad to hear her responsiveness and support have made a difference. We truly value your loyalty and look forward to continuing to serve you."
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April Dennis

July 29, 2025

5  out of  5
rating by April Dennis
"Liz is the best! She answers all our questions and gets back to us in a timely manner."
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that Liz consistently provides timely responses and clear answers to all your insurance questions. At Lori Vajdich State Farm Insurance, our goal is to ensure you feel confident and well-informed about your coverage options, whether it’s auto, home, or life insurance. We truly appreciate your trust and look forward to continuing to serve you!"
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James Vecchio

July 29, 2025

5  out of  5
rating by James Vecchio
"Amazing team there on top of everything. I’ve worked with Katie Liz and Lori too notch customer service and rates are super competitive"
We responded:
"Thank you for your wonderful feedback! We’re proud that our team provides top-notch customer service and helps you find insurance solutions with competitive rates. At Lori Vajdich State Farm Insurance, we’re committed to delivering personalized coverage options that fit your needs while ensuring exceptional support every step of the way. We truly appreciate your trust and look forward to continuing to serve you!"
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Nicole Feller

July 25, 2025

5  out of  5
rating by Nicole Feller
"I use them for all of my insurance needs! They are fast and efficient. You are not just a number with this office."
We responded:
"Thank you so much for your kind words and trust in our office. We’re honored to be your go to team for all your insurance needs- from auto and home to life and beyond! Providing fast, efficient service with a personal touch is exactly what we strive for. At Lori Vajdich State Farm, you’re never just a policy number- you’re part of our insured family!"
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Shawn Knaser

July 25, 2025

5  out of  5
rating by Shawn Knaser
"I just purchased a home and when going through the insurance process Liz helped me out quite a bit. I had many questions and she guided me through the entire process. There were complications through my lender with the closing process and through all those complications my homeowners policy had to be put on hold until all the issues were worked out. Liz had to pause my homeowner policy and reinstate my renters policy, then reinstate my homeowners policy once all the complications from the lender were worked out. It was a true pleasure dealing with an agent like Liz through all the issues and I feel bad about putting her through all the complications."
We responded:
"Thanks so much for your kind and thoughtful review. We’re thrilled to hear Liz was able to guide you through the insurance process when buying a new home. Navigating underwriting delays and last minute lender complications can certainly be stressful, but Liz is a pro at ensuring seamless transactions between policies. Whether it’s reinstating a renters policy, activating new homeowners insurance policy or working through binding coverage at just the right time, our goal is to always protect what matters most to you. We truly appreciate your trust in Lori Vajdich State Farm and are grateful to have the opportunity to support you during this process. Congrats on your new home and please don’t ever feel bad … we’re here for exactly these moments!"
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Carrie Arbogast

July 19, 2025

5  out of  5
rating by Carrie Arbogast
"Connie Brinkley was very helpful in updating our policy when we had to add a new vehicle. She sent over an updated insurance card within a few minutes, thank you."
We responded:
"Thank you for your wonderful feedback! We’re glad Connie was able to assist you promptly with updating your auto insurance policy and providing your updated insurance card quickly. At Lori Vajdich State Farm Insurance, we strive to make policy changes seamless and ensure you have the proper coverage and documentation when you need it. We appreciate your trust and are always here to help with any of your insurance needs!"
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Brandon Towns

July 16, 2025

5  out of  5
rating by Brandon Towns
"Solid agent with exceptional communication skills and responsiveness. Thank you Lori!!"
We responded:
"Thank you so much for your kind feedback! We’re delighted to hear that you received exceptional communication and responsiveness and had a positive impact on your insurance experience. At Lori Vajdich State Farm Insurance, we’re dedicated to providing personalized service and comprehensive coverage options. We appreciate your trust and look forward to continuing to support your insurance journey!"
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Jackie Madison

July 14, 2025

5  out of  5
rating by Jackie Madison
"Jackie Matchinga is my agent and she made my transition to State Farm easy a few years ago. So glad I switched! She is quick to respond to emails. Answers all my questions or forwards me to the correct person. The entire State Farm team there is awesome."
We responded:
"Thank you for sharing your positive experience! We’re glad Jackie made your transition to State Farm smooth and stress-free. Providing prompt communication and clear answers about your insurance coverage—whether it’s auto, home, life, or other policies—is our priority. Our team at Lori Vajdich State Farm Insurance is committed to delivering exceptional service and personalized support to meet all your insurance needs. We appreciate your trust and look forward to serving you for years to come!"
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Julianna

July 9, 2025

5  out of  5
rating by Julianna
"Liz LoGrande is so wonderful to work with and I highly recommend her! Liz is very responsive, helpful, knowledgeable, and kind in all of her communications. I so appreciate everything Liz has done for my family, she makes insurance so much more accessible and understandable. Thank you Liz!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Liz provided you with responsive and knowledgeable service throughout your insurance needs. At Lori Vajdich State Farm Insurance, we strive to make coverage options—whether auto, home, life, or renters insurance—clear and accessible for all our customers. Liz’s dedication to personalized communication and helping families like yours navigate policy details means a lot to us. We truly appreciate your trust and look forward to continuing to support your insurance journey!"
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Melissa Babic

July 8, 2025

5  out of  5
rating by Melissa Babic
"Jackie Matchinga was simply wonderful! She smoothly bundled my auto and home insurance while also saving me money. She went above and beyond to insure that everything was explained and understood. I highly recommend Jackie to anyone looking for an agent!"
We responded:
"Thank you for your fantastic review! We're delighted to hear that Jackie provided you with a smooth and seamless experience bundling your auto and homeowner insurance policies. At Lori Vajdich State Farm Insurance in Mentor, we strive to offer comprehensive coverage options that not only protect what matters most but also help you save money. Jackie’s commitment to going above and beyond to explain your insurance options clearly and ensure your complete understanding exemplifies the personalized service we pride ourselves on. Your high recommendation means a lot to our team! Thank you!"
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Dan Martin

July 2, 2025

5  out of  5
rating by Dan Martin
"This is the best agency of any I have dealt with. I was disappointed with my prior company and was contacted by Mary to provide a quote. Not only did she provide me with a great rate, but was so kind and compassionate. I will be with this wonderful agency for years to come!"
We responded:
"Thanks Dan! Glad we could get you placed with insurance you want and need with a great insurance rate! Look forward to working together for many years to come and taking care of your insurance needs!"
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Michael

July 1, 2025

5  out of  5
rating by Michael
"I've been working with this office for my auto and home insurance for 5+ years now and it has been a pleasure! Lori and Liz have both been great and are always helpful and very responsive."
We responded:
"Thank you so much for your continued trust in Lori Vajdich State Farm Insurance Agency for your auto and home insurance needs over the past 5+ years! We’re delighted to hear that Lori and Liz have provided you with helpful, responsive service throughout your coverage journey. Our team is committed to delivering personalized insurance solutions and exceptional customer care to protect what matters most to you. It’s wonderful to know you’ve had a positive experience managing your policies with us. We truly appreciate your loyalty and look forward to serving you for many years to come!"
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Sherry Oberstar

June 25, 2025

5  out of  5
rating by Sherry Oberstar
"I am a long standing state farm customer through agent Lori Vajdich and recently Liz assisted me with a policy purchase. Liz has assisted me several times over the years and I have always found her to be professional, knowledgeable, and courteous. I would highly recommend this state farm agency !"
We responded:
"Thank you for your wonderful feedback! We are so glad to hear about your positive experiences with Lori Vajdich State Farm Insurance in Mentor. As a long-standing customer, your trust and loyalty mean everything to us. It's fantastic to know that Liz has consistently provided you with professional, knowledgeable, and courteous service while assisting you with your policy purchases. Our team is dedicated to ensuring that you receive the best insurance coverage tailored to your needs, and we’re thrilled that Liz exemplifies that commitment. We truly appreciate your high recommendation of our Mentor insurance agency!"
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Katelyn Livengood

June 19, 2025

5  out of  5
rating by Katelyn Livengood
"Kellie was an amazing help! I missed a payment and my policy was cancelled and she was able to help me reinstate it!"
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Kellie was able to assist you in reinstating your policy after a missed payment. At Lori Vajdich State Farm Insurance Agency, we understand how important it is to maintain your insurance coverage, and we're committed to helping our clients navigate these situations effectively. Kellie’s ability to provide prompt and efficient support is what sets our team apart, and we're so glad she could help you get back on track with your coverage. Thank you for being a valued State Farm customer!"
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Kelly Melnyk

June 18, 2025

5  out of  5
rating by Kelly Melnyk
"We have been working with Mary McKeon on a condo policy for a first time buyer. She was amazing! Mary was on top of it from the get go. She stayed in constant communication thru out the whole process. Thank you for having Mary as one of your agents. She is truly an asset to State Farm."
We responded:
"Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mary provided exceptional service while assisting with your condo insurance policy. At Lori Vajdich State Farm Insurance Agency, we strive to ensure our clients have a seamless experience, especially first-time buyers navigating the world of insurance. Mary’s dedication to clear communication and her proactive approach truly exemplify the high standards we uphold. We are proud to have her as part of our team, and your kind words affirm her commitment to providing the best possible coverage and support. Thank you once again for choosing Lori Vajdich State Farm!"